BinaryPOS (“BinaryPOS”, “we”, “us” or “our”) provides point-of-sale, restaurant management and related technology services to restaurants and other businesses.
We respect the privacy of individuals whose personal data is processed through our Services. This Privacy Policy explains what personal data we collect, how we use and protect it, when we disclose it, and the rights and choices available to individuals.
This Privacy Policy is intended to be consistent with applicable Indian laws relating to privacy and data protection, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), the Information Technology Act, 2000 and applicable rules and regulations, as amended or replaced from time to time.
BinaryPOS provides software and technology infrastructure to restaurants.
In many cases, a restaurant using BinaryPOS determines:
In these circumstances, the restaurant is responsible for determining the purposes and means of processing the relevant personal data, and BinaryPOS processes that information as a technology/service provider on behalf of the restaurant.
Accordingly, BinaryPOS may act as a Data Processor for restaurant customer data, while the relevant restaurant may be the Data Fiduciary, where those terms apply under Indian data-protection law.
However, BinaryPOS may itself act as a Data Fiduciary for personal data that we collect and process for our own purposes, such as information relating to our website visitors, prospective customers, business contacts, users of our own services and customer support interactions.
Our role may therefore depend on the specific data and processing activity involved.
Depending on how BinaryPOS is used, we may process the following personal data:
When a restaurant uses BinaryPOS to manage its customers, the information processed through our platform may include:
BinaryPOS does not require restaurants to collect more personal data than is reasonably necessary for the relevant functionality.
Where you interact directly with BinaryPOS, we may collect:
We may also collect information automatically when our website or Services are accessed, including:
Where BinaryPOS processes customer information on behalf of a restaurant, we process that information to provide the Services requested by the restaurant.
This may include:
The restaurant is responsible for determining whether it has a lawful basis and appropriate notice/consent for the collection and use of customer personal data.
Where BinaryPOS acts independently as a Data Fiduciary, we may process personal data for purposes including:
Where applicable law requires consent for processing personal data, the relevant Data Fiduciary will obtain consent in accordance with applicable law.
Where BinaryPOS acts as a Data Processor for a restaurant, the restaurant is responsible for providing the required notice to its customers and obtaining consent where consent is required.
Where BinaryPOS acts as the Data Fiduciary, BinaryPOS will provide an appropriate privacy notice and obtain consent where required.
Where consent is relied upon as the legal basis for processing, an individual may withdraw consent through the appropriate mechanism, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Restaurant customers should understand that BinaryPOS generally provides the technology used by the restaurant.
If you have provided your name or telephone number directly to a restaurant using BinaryPOS, questions concerning why the restaurant collected your information, how the restaurant uses it, or requests concerning restaurant-specific customer records may need to be directed to that restaurant.
BinaryPOS will reasonably assist its restaurant customers with applicable privacy requests relating to personal data processed through BinaryPOS.
Where required, we may forward or otherwise facilitate a privacy request to the relevant restaurant.
BinaryPOS may disclose or make personal data available where reasonably necessary to provide and secure the Services.
Recipients may include:
We require appropriate contractual, confidentiality and security protections from service providers that process personal data on our behalf.
BinaryPOS does not sell restaurant customer personal data to third parties for monetary consideration.
BinaryPOS hosts its primary production infrastructure using Amazon Web Services (AWS) infrastructure located in Mumbai, India, subject to the specific AWS services and architecture used by BinaryPOS.
We design our infrastructure to keep the primary production customer database within India.
Certain third-party services, support systems, security tools or other infrastructure providers used by BinaryPOS may process limited information outside India where necessary to provide the relevant service.
Where personal data is transferred outside India, BinaryPOS will comply with applicable Indian law and any applicable requirements concerning cross-border transfers.
BinaryPOS implements reasonable technical and organisational security measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, destruction or other unlawful processing.
Depending on the nature of the information and the risks involved, these measures may include:
Access to production systems and customer data is restricted to authorised personnel who require access for legitimate business or support purposes.
No electronic storage or transmission system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
BinaryPOS maintains procedures designed to detect, investigate, contain and respond to personal data breaches.
If a personal data breach occurs, BinaryPOS will take reasonable steps to:
Where BinaryPOS is acting as a Data Processor, we will notify and assist the relevant Data Fiduciary in accordance with the applicable agreement and law.
BinaryPOS retains personal data only for as long as reasonably necessary for the purpose for which it is processed, unless a longer period is required or permitted by applicable law, contractual obligations, legitimate business requirements, dispute resolution, security requirements or other lawful purposes.
For certain restaurant records and transaction-related information, BinaryPOS may retain information for a minimum period of seven (7) years where required by the applicable restaurant's requirements, applicable law, accounting requirements, dispute resolution needs, fraud prevention requirements or other legitimate business requirements.
The seven-year retention period does not necessarily apply to every category of personal data.
Where appropriate, different categories of information may be retained for different periods.
When personal data is no longer required, BinaryPOS will take reasonable steps to delete, securely dispose of or anonymise the information, subject to applicable legal, contractual and security requirements.
Where BinaryPOS acts as a Data Processor, retention may be determined by the relevant restaurant's documented instructions and the applicable agreement, subject to applicable law.
Subject to applicable Indian law, individuals may have rights relating to their personal data, including rights to:
Certain rights may be subject to legal exceptions and limitations.
Where BinaryPOS processes personal data on behalf of a restaurant, some requests may need to be addressed to the relevant restaurant as the Data Fiduciary.
To submit a privacy request concerning personal data processed directly by BinaryPOS, you may contact us using the details provided below.
Where your request relates to information collected by a restaurant and processed through BinaryPOS, please also contact the relevant restaurant.
We may request reasonable information to verify your identity before processing a request.
This is intended to protect personal data from unauthorised access or disclosure.
For privacy-related questions, requests or grievances concerning BinaryPOS's own processing of personal data, please contact:
Privacy / Grievance Officer
BinaryPOS
181/32, Industrial Area, Phase 1
Chandigarh, 160002, India
Email: [INSERT PRIVACY / GRIEVANCE EMAIL]
Telephone: +91 84279 82214
For restaurant customer data processed by BinaryPOS on behalf of a restaurant, individuals may also contact the relevant restaurant directly.
BinaryPOS will provide reasonable assistance in addressing privacy requests and grievances in accordance with applicable law and contractual obligations.
BinaryPOS provides business software primarily to restaurants and businesses and does not intentionally design its Services to independently collect children's personal data for purposes unrelated to the restaurant's legitimate operations.
Where a restaurant collects information relating to a child through BinaryPOS, the restaurant is responsible for complying with applicable requirements relating to children's personal data.
BinaryPOS will process such information only as necessary to provide the Services and in accordance with the restaurant's lawful instructions and applicable law.
Our website and applications may use cookies and similar technologies for purposes including:
Where required by applicable law, we will provide appropriate information and choices regarding cookies and similar technologies.
BinaryPOS may integrate with third-party services, including payment, messaging, analytics, security, hosting and other technology providers.
Those providers may process personal data as necessary to provide their services.
Where appropriate, BinaryPOS requires such providers to maintain reasonable security and confidentiality protections.
Third-party services may have their own privacy policies and terms.
Although BinaryPOS's primary production infrastructure is hosted in AWS Mumbai, India, certain supporting service providers may operate or process information outside India.
International processing will be undertaken in accordance with applicable Indian law.
Where appropriate, BinaryPOS will implement contractual, technical and organisational safeguards designed to protect personal data during such processing.
If BinaryPOS is involved in a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable law.
Where required, appropriate notice or other safeguards will be provided.
BinaryPOS may process or disclose personal data where reasonably necessary to:
We may update this Privacy Policy from time to time to reflect changes in:
Where changes are material, we may provide appropriate notice through our website, Services or other reasonable means.
The updated Policy will state its effective date.
This Privacy Policy is governed by applicable laws of India.
Nothing in this Privacy Policy is intended to exclude or limit rights that cannot lawfully be excluded or limited under applicable law.
BinaryPOS
181/32, Industrial Area, Phase 1
Chandigarh, India – 160002
Privacy / Grievance Email: info at binarypos dot com
Phone: +91 84279 82214
Last Updated: 12 August 2026
RESTAURANT DATA PROCESSING AGREEMENT